Trusted by clients from global brands to local charities
Buying a CRM was meant to be the safe choice.
The reality: extensive customisations, brittle workarounds, per-seat licences forever, and a system that works the same way as your competitors'.
We pay for every seat, and half the team works in a spreadsheet anyway.
The CRM can't do the one thing that makes us different.
Every integration is another thing that breaks.
We've customised it so much nobody dares upgrade it.
For 20 years, 'buy' won. Not any more.
Low-code, serverless and AI have changed the sums. Building a CRM that fits is now often the better buy.
Buy: off the shelf
Build: bespoke
Buy: off the shelf: Rigid objects and workflows: you adapt to the software.
Build: bespoke: Built around your sales process: the software adapts to you.
Buy: off the shelf: Per-seat fees that compound every time you grow.
Build: bespoke: No per-seat fees. Scale headcount without scaling cost.
Buy: off the shelf: Integrations as a permanent maintenance tax.
Build: bespoke: Integrations as features, not tax.
Buy: off the shelf: The same system as your competitors.
Build: bespoke: A competitive advantage your rivals can't buy off the shelf.
From the first click to a signed contract, in one system
Your lead tools, your sales process, your contracts and what happens after the sale all live on a single system of record. Every step knows what the last one did.
- 01Lead tool
Lead activation
A tool your customers want to use: a calculator, planner or configurator.
captures - 02Capture
One CRM record
What they told the tool arrives with the record, scored on the way in.
into - 03Sales
Your sales process
Your pipeline, your stages, your rules, built in.
to - 04Contract
E-sign and contract
Generated and signed inside the system the lead already lives in.
then - 05After the sale
The next sale
After the sale, the system brings customers back for the right next offer.
Your trusted bespoke CRM partner
Three reasons businesses replace their CRM with us.
Bespoke by default
Designed around the way your business works, not someone else's objects, fields and workflows. Every screen earns its place.
AI-native build speed
Modern foundations and AI-assisted development let us ship a bespoke CRM in weeks, not quarters.
Owned and future-proof
No per-seat licence inflation and no vendor lock-in. You own the codebase, the data and the roadmap.
Discover. Design. Build. Migrate. Go.
From the first workshop to go-live and beyond, embedded with your team the whole way.
- 01Where it starts
Discover
A workshop with your leadership, sales and marketing: what drives revenue today, and what the workarounds cost.
- 02Before the build
Design
A clickable prototype of every screen your team will live in, before the build.
- 03In weeks
Build
The CRM and your lead tools built in parallel, with AI-assisted development.
- 04Before go-live
Migrate
Contacts, pipelines and history moved across, mapped and checked.
- 05From go-live
Go
Live, with training, and the next features as you grow.
What clients say about working with us
Extremely satisfied. The team are extremely responsive, flexible, fast, and precise in all areas. We started together with a small project, and have since expanded the SoW significantly after the service and talent we got. 10/10, would recommend.
William HillCEO, Bascule Insurance Services LLCWorking with Neptune has been an exceptional experience from start to finish. Their dedication, expertise, and swift execution in developing our system left me thoroughly impressed. The seamless communication and willingness to go the extra mile demonstrated their commitment to delivering excellence. Overall, my experience with Neptune has been nothing short of outstanding.
Jacquie FreearPurchasing Manager Neptune is highly creative, diligent in research, and provides excellent suggestions. We have accomplished much and thoroughly enjoyed our real-time suggest-and-edit sessions. Neptunes' flexibility and adaptability have resulted in impressive productivity within tight time frames and with exceptional quality.
Craig CameronHead of R&DI highly recommend working with Neptune. The process is hugely collaborative and made the project a joy to work on. Their understanding of FileMaker is second to none and they always finds ways to solve challenges through creative design. They are organised, calm and diligent in their work, and will go above and beyond to deliver.
Mark HoldenManaging DirectorNeptune provided an excellent professional, knowledgeable service and offer exceptional value to any project. Thank you to Jordan and the Team.
Darren WilliamsProduct Owner, Solotech
Questions about bespoke CRM
Often, over a few years, because there are no per-seat fees and no paid tiers to unlock. Where an off-the-shelf CRM fits you better, we'll say so.
Yes. We lift your contacts, pipelines and history across, mapped, de-duplicated and checked, so going live feels like an upgrade, not a reset.
Yes. The code and the data are yours, and we evolve the system with you as the business changes.