FileMaker Support & Maintenance UK
Consider our FileMaker support as having exclusive access to a personal team of FileMaker designers and developers available at a moment's notice, ready to swoop in and provide exceptional support whenever you need it most.
Trusted by clients from global brands to local charities
We Keep It Simple. Including Our Pricing.
Simple Plans. No Complicated Options. Designed for any size of Business.
Rescue
Minimum contract£460
per month
- Underpinned by SLA
- Access to experts via Teams
- Company-wide access to help portal
- 1/2 a day per month
Customers who choose this FileMaker Support option usually have smaller stable files with 5 - 10 users, looking to have an expert on hand to help with questions and small tasks.
Hands-On
Most popular£920
per month
- Dedicated support rep
- Underpinned by SLA
- Access to experts via Teams
- Company-wide access to help portal
- 1 day per month
Most customers with business critical systems wanting design and development services, as well as monthly check-ins choose this option for FileMaker Support.
Looking for enterprise FileMaker support?
Our custom FileMaker support packages are carefully curated with clients to provide an offering that fits your specific support requirements from 24x7 helpdesk to stronger SLAs
The benefits of support with us.
Plan Flexibility
Need more? Add days or upgrade your plan whenever you need to. Plans renew yearly, and in the first twelve months you can end yours on 90 days' notice for any reason.
Prompt Work
Throughout the support period, we allocate dedicated time exclusively for your system. Any new tasks will be actioned within 48 hours.
Carry Overs
Busy month? Unused days carry forward, up to three months' worth of your allocation at any one time. Unused days aren't refundable when an agreement ends.
Fixed Monthly Rate
Our monthly cost remains unchanged, providing you with cost stability and predictability, regardless of whether hours are carried forward or rolled back.
Teams Channel
We create a dedicated Team channel for fast and efficient communication. If you have questions, need help or discovered a bug, we are always available.
Transparency
At the end of each month, we provide a detailed summary showcasing number of hours utilised for each task.
UK FileMaker support
FileMaker support and maintenance, UK-wide
Neptune Digital provides ongoing FileMaker support and maintenance for businesses across the UK. As an official Claris Partner with a UK team of around 25, we give you access to experienced Claris FileMaker developers on a fixed monthly plan - with a service-level agreement, 48-hour action times, carry-over hours and a dedicated Teams channel. Plans start from £460/month, with no lock-in.
We support FileMaker systems we have built ourselves and, just as often, systems originally built by another developer or an internal team. When taking over an unfamiliar system we usually start with a FileMaker health check so both sides understand the shape and risk of the codebase before work begins. In response to the October 2026 NCSC guidance, we're also offering a free PHP vulnerability audit for any FileMaker customer.
Support sits alongside our wider services - FileMaker development, secure UK FileMaker hosting and bespoke CRM development. For help choosing a partner, see our guide to the best FileMaker developers in the UK or our breakdown of FileMaker costs in the UK.
Why Neptune
Design, development and support from one team, with custom code where FileMaker needs it.
Over a hundred projects.
Systems for clients from The FA and McLaren F1 Team to local charities, and roughly half our work starts with a system someone else built.
One team, start to finish.
The people who design and build your system are the people who support it, so nothing is lost in a hand-over.
We get it done.
No requirement is too big or too small. We'll tell you straight what's worth doing, and then we do it.
What clients say.
Questions? Answers.
Still not sure? Let's chat to see if we'd be a good fit.
We mostly work on a time-on-account basis for our projects meaning you are only billed for any time actually spent improving your system. To provide an accurate estimate, we need a clear understanding of your requirements, project scope, deliverables, and timelines. Typically, brand new projects fall within the range of £10,000 to £20,000 with an average duration of 8 to 12 weeks but we can start from as little as £920. Please note that the minimum engagement level for any project is currently set at £920.
We primarily work with small to medium businesses or teams within large organisations. Our clientele spans a wide range of industries and includes notable names such as The British Olympic Association, The British Paralympic Association, The FA, McLaren F1 Team, South East Coast Ambulance Service, The British Engineering Service amongst others.
Yes, we provide FileMaker Support & Maintenance. Check out our transparent & no BS packages on this page.
Yes, roughly half of our work is supporting or building on pre-existing systems that have either been built internally or by another developer. Before onboarding and working on pre-existing systems we find it helpful to undertake a Health Check.
Yes. FileMaker is where we started, and we still build, support and host it. We also build web apps and websites, run marketing, and set up data and reporting, and many FileMaker clients use us for more than one.
Around 25 people, remote-first and UK-based: FileMaker and web developers, designers, product owners, marketers and data analysts.