Our team members have been awarded the following honours by Claris:

We Keep It Simple.
Including Our Pricing.

Simple Plans. No Complicated Options. Designed for any size of Business.

per month
Underpinned by SLA
Access to experts via Teams
Company-wide access to help portal
1/2 a day per month
1 day per month

Customers who choose this FileMaker Support option usually have smaller stable files with 5 - 10 users, looking to have an expert on hand to help with questions and small tasks.

Looking for enterprise FileMaker support?

Our custom FileMaker support packages are carefully curated with clients to provide an offering that fits your specific support requirements from 24x7 helpdesk to stronger SLAs


The benefits of
support with us.

Plan Flexibility

Should you require additional work, we are happy to upgrade your plan. You also have the freedom to cancel at any time without any inquiries or complications.

Prompt Work

Throughout the support period, we allocate dedicated time exclusively for your system. Any new tasks will be actioned within 48 hours.

Carry Overs

We offer the flexibility to extend deadlines and accommodate busy periods, ensuring that no unused time goes to waste. Unused time will be carried forward and made available for future.

Fixed Monthly Rate

Our monthly cost remains unchanged, providing you with cost stability and predictability, regardless of whether hours are carried forward or rolled back.

Teams Channel

We create a dedicated Team channel for fast and efficient communication. If you have questions, need help or discovered a bug, we are always available.


At the end of each month, we provide a detailed summary showcasing number of hours utilised for each task.



Still not sure? Let's chat to see if we'd be a good fit.

What does it cost to work with you?
What kind of businesses do you work with?
Do you offer maintenance packages?
Can you support and build on existing systems?
Do you provide any other services other than FileMaker?
How big is your team?
Let's work! Get in touch.

We take on only a select number of new FileMaker clients every quarter to ensure the highest quality of work. We have limited spots for 2024.

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Why Neptune

We are one of the handful of agencies in the world that handle design, development, and code. Our end-to-end approach leads to visually stunning FileMaker systems that are well-built and integrate custom code solutions seamlessly.

Award winning quality.

We are seasoned experts. With over a decade of exponential growth, we have successfully delivered hundreds of FileMaker projects, showcasing our unwavering expertise.

Years of success

Having successfully completed hundreds of projects and experienced continuous business growth for years, our expertise speaks for itself.

We get it done.

We always get the job done! No excuses, no whining, no bs. No requirement is too big or too small for us. We just do it!


Our Wall of Love.
Extremely satisfied. The team are extremely responsive, flexible, fast, and precise in all areas. We started together with a small project, and have since expanded the SoW significantly after the service and talent we got. 10/10, would recommend.
Precise, fast, communicative, no-fuss, generous, and trustworthy. Never had an issue and have come back to the team time and time again for more and more work. If you use another dev agency, you're just going to pay more for far less. It doesn't get better than this.

William Hill

CEO, Bascule Insurance Services LLC

"Neptune provided an excellent professional, knowledgeable service and offer exceptional value to any project. Thank you to Jordan and the Team."

Darren Williams

Product Owner, Solotech

Working with Neptune has been an exceptional experience from start to finish. Their dedication, expertise, and swift execution in developing our system left me thoroughly impressed. The seamless communication and willingness to go the extra mile demonstrated their commitment to delivering excellence. Overall, my experience with Neptune has been nothing short of outstanding.

Jacquie Freear

Purchasing Manager

Our team had a great experience working with Jordan and the Neptune team. They delivered exactly what we were looking for very quickly and smoothly. We ended up making a lot of changes to our design and they navigated that with ease. In the end we were very happy and would recommend them to anyone for their next project.

Lynsey Hamilton


The team at Neptune did a fantastic job bringing our ideas and plans to life in FileMaker. Couldn't recommend highly enough, great to work with, super responsive and very accommodating to change!"

Curtis Bligh

Head of Marketing

Neptune is highly creative, diligent in research, and provides excellent suggestions. We have accomplished much and thoroughly enjoyed our real-time suggest-and-edit sessions. Neptunes' flexibility and adaptability have resulted in impressive productivity within tight time frames and with exceptional quality.

Craig Cameron

Head of R&D

Neptune are the perfect partner for us to work with. We had in-house design and build capabilities but we needed a FileMaker Expert to come in and bring our ideas to life. Jordan and his team were able to take all our ideas on board and quickly iterate on any changes we requested to make the site everything we wanted!

Adam Eaton

Principle Engineer

I highly recommend working with Neptune. The process is hugely collaborative and made the project a joy to work on. Their understanding of FileMaker is second to none and they always finds ways to solve challenges through creative design. They are organised, calm and diligent in their work, and will go above and beyond to deliver.

Mark Holden

Managing Director

A Virtual coffee?
Let's chat!

Let's chat about your project, your needs, our expertise, our portfolio,
and how we can join forces to create something cool!